To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging.
Return Policy — Best Cruiser Bikes HQ
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refund Policy for Best Cruiser Bikes HQ
At Best Cruiser Bikes HQ, we are committed to providing our customers with the best quality products, superior customer service, and a hassle-free shopping experience.
We understand that you may change your mind about a purchase for any number of reasons and need to return an item for a refund.
Our Refund Policy
We want our customers to be delighted with their purchase. That’s why we offer a no-hassle, 30-day money-back guarantee on all our products.
If you are not completely satisfied with your purchase, return the item within 30 days of delivery, and we will gladly refund your purchase price minus any applicable shipping charges.
Eligibility for a Refund
To be eligible for a refund, all items must be returned in new condition, in their original packaging, and with all accessories and parts included.
We reserve the right to refuse any refund request that does not meet these criteria.
If you return an item, not in the same condition in which it was received, we may issue a partial or no refund. We will also deduct the cost of any missing items from the refund.
Please note that all returns must be received within 30 days of delivery. Any returns received after 30 days will not be eligible for a refund.
Return Shipping and Processing
The cost of return shipping and processing is the responsibility of the customer. We do not provide prepaid shipping labels for returns.
Once we receive the returned item, we will process the refund within 5-7 business days. The refund will be credited to the original payment method.
Exchanges
If you need to exchange an item, please return the original item and place a new order.
Damaged or Defective Items
If you receive an item that is damaged or defective, please get in touch with us immediately. We may be able to offer a replacement or a refund.
Cancellations
If you need to cancel your order, please get in touch with us as soon as possible. We may be able to cancel your order before it is shipped. If the order has already shipped, you can return it and receive a refund.
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund, recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at [email protected] and send your item to 65 Morris Ln, Scarsdale, NY 10583, USA
Shipping
To return your product, you should mail your product to:
Best Cruiser Bikes HQ
Our address:65 Morris Ln, Scarsdale, NY 10583, USA
Phone:+1 914 768 9762
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any inquiries, please get in touch with us at +1 914 768 9762
